Hosting Support
If you have purchased a shared hosting account with Net Solutions, you manage your hosting account via CPanel. Simply enter your domain name in your browser followed by port 2082, see example below:
http://yourdomainname.com:2082
If your domain name has not been setup yet you may need to log into the IP address of your hosting server
Example: http://1.2.3.4:2082
The username and password can be found in your welcome email. If you do not have the correct login, please contact Net Solutions via phone, or email (Aktiviere JavaScript, um die Email-Adresse zu sehen) for help.
All Net Solutions Shared Hosting services are managed by CPanel. CPanel is 3rd Party Software that is
not managed by Net Solutions. All aspects of your hosting services are managed by CPanel including your Mail Accounts, SQL databases and FTP accounts for publishing your website. Once you have logged into CPanel there are many links to video tutorials in case you get lost. Please consult the pages below which answer many of the common questions.
cPanel Frequently Asked Questions cPanel Support
Setting up Mail Accounts
Incomming Mail
There are a number of options available for incomming mail. You can use POP3 and IMAP4 protocol as well as POP3S and IMAP4S (secure). In secure mode a self signed certificate is used unless you have purchased an SSL certificate for your domain. When using a self signed certificate you will need to configure your mail client to accept the certificate. Please replace that {yourdomain} with your real domain name.
| Protocol | Port | Hostname or Server to use |
|---|---|---|
| POP3 | 110 | mail.{yourdomain} |
| IMAP4 | 143 | mail.{yourdomain} |
| POP3S | 995 | mail.{yourdomain} |
| IMAP4S | 993 | mail.{yourdomain} |
Outgoing Mail
Normally outgoing mail is handled by your ISP that provides you with your Internet Access. Many ISP’s block any attempt to send mail through any other mail server other than their own. You will need to contact your ISP in setting up the outbound mail server.
If your ISP allows it, Net Solutions does allow you to relay mail from our hosting servers using SMTP Authentication. This means that the email conversation involves your mail client specifying your hosted domains username and password as part of the connection.
That means you can use our mail server, even when you are roaming on another network (from a hotel room, or using global roaming or wireless hotspots etc). So the use of mail.{yourdomain} for email means that you can both send and receive email with no configuration changes both at home or office, and while you are on the road (even if you are outside Net Solutions network!).
| Protocol | Port | Hostname or Server | Additional Information |
|---|---|---|---|
| SMTP | 25 | mail.{yourdomain} | Enable SMTP Authentication using your domain mailbox i.e jack@{yourdomain} |
| Submission | 587 | mail.{yourdomain} | Enable SMTP Authentication using your domain mailbox i.e jack@{yourdomain} |
About POP3/IMAP4 Mail Accounts
POP email is a conventional email account provided by Net Solutions where all your email is downloaded off our server onto your own PC. Once the email has been downloaded it is removed from our server and from your allocated data storage quota.
All IMAP email is always stored on the server, but it allows you to temporarily download emails to view on any PC. When you are finished with reading your mail, the server logs you off and the mail is left on the server for next time. This has several advantages but the main one being that no matter where you go, you can always read your email. The IMAP protocol specifically allows simultaneous access by multiple clients. As all the messages are stored and retained on the server it will use your allocated data storage quota of your service.